Customer Care
Shipping: Transit times vary depending on method selected see chart below. Shipping estimates are from day of shipping not from day of order.
» Free shipping offers via USPS Standard shipping is not insured or trackable and does not carry a guaranteed day of delivery. If the package is lost, damaged or misdelivered there are no refunds or replacements offered. By selecting this method you, the buyer, assumes the risk of loss and indicates your agreement to these terms and conditions.
| Shipping Method | Price | Details |
| Standard (Not Insured, Not Trackable) | FREE | Averages 3-7 Business Days (MON-SAT) |
| Standard (Insured, Trackable) | $3.99 | Averages 3-7 Business Days (MON-SAT) |
| Priority | $9.95 | Averages 2-3 Business Days (MON-SAT) |
| Priority Mail Express | $34.00 | Averages 1-2 Days (MON-SAT) |
| Ground | Auto Calculated Based on Location | 2-7 Business Days |
| UPS 2 Day | Auto Calculated Based on Location | 2-4 Business Days Delivery to PO boxes not available |
| UPS Overnight | Auto Calculated Based on Location | 1 Business Day Delivery to PO boxes not available |
| USPS International | $15.00 | Delivery averages 1-3 weeks, Not Insured, Not Trackable. Any additional duties, fees or taxes are buyers responsibility. |
Delivery time is based on regular business days (Mon-Fri). Most in
stock orders ship within 1 business day. Once your order ships from our
facility you will receive an email with your tracking number. Holidays
and extreme weather conditions can delay shipping/delivery times by a
day or two. Shipments to APO's, Guam & Puerto Rico must choose US
Postal option.
Incorrect Shipping Addresses:
All shipping addresses should be verified before submitting your order.
If any shipping information is incorrect, you may incur a $15 re-direct
fee to correct the address. If your order has already left our
facility and you chose USPS as your shipping method we cannot re-direct
your package. Please contact us immediately to report any errors to
avoid this fee or misdelivered packages.
How to file a claim with the post office:
Please visit www.usps.com and click on file a claim on the left hand side of the website.
Back Order Policy:
We carry an extensive inventory. However, due to the unpredictability
of Pandora inventory shipments, we cannot guarantee availability of all
items shown on our website at all times.
If an item(s) is not in stock at the time your order is placed a backorder is created and you will be notified via email.
If your order contains (1) one or more items that are out of stock we
may at our discretion split the order into multiple shipments unless
otherwise instructed. The items that are in stock at the time of the
initial order will ship via the shipping method originally selected. All
items that are out of stock will ship at our expense via first class
mail when they become available. Most items become available within
1-3 weeks.
100% Safe: All orders are placed on our secure server.
Contact info:
Email
customerservice@elisailana.com
for all questions related to this site navigation and/or your order.
Email help@elisailana.com to track your order.
Mailing Address:
Elisa Ilana Jewelry
13132 Davenport St.
Omaha, NE 68154
Customer Service: 402-926-3479 ext. 1
